Hey, it's sort of late to reply, but in case you haven't solved it yet: the problem might be in your storage space. The Wheel loads videos to your phone's memory, and I imagine if it is full (or is somehow protected from changes), then the Wheel won't work. Sometimes it loads longer for me as well (or doesn't load at all until I restart the game), so it might also depend on outside circumstances. In any case, you might want to write to Runaway Support (check their contacts on http://www.runawayplay.com/support).